Providing Results

Delivering Success

How We Provide Results For Our Customers

Our Proven Process For Success

We ensure our customers receive the quality products they need at competitive prices, delivered accurately and on time, all supported by our highly experienced team. View the sequence of our process below!

Efficient & Reliable Systems

Our processes and systems are designed to facilitate the efficient flow of products and information, aligning with our customers’ requirements and helping them succeed.

Building Long-Term Partnerships

We take a consultative approach to build long-lasting, partner-style relationships with our customers. Our goal is to understand their business to create solutions that provide value to their organization.

Ongoing Engagement & Support

Continuous engagement helps us understand our customers’ needs, goals and challenges. This enables the proposal of relevant solutions that add value.

Sequence for Our Programs

Our Proven Process to Ensure Valuable Results

Discovery
- Current Situation
  - Assess our customers’ existing materials, processes, challenges and overall business environment. This helps us understand where they currently stand but need to go.
- Wants & Needs
  - Identify the specific goals and requirements of the customer. What are they wanting to achieve? This could include improving efficiency, reducing costs or bettering current supplies.
- Preferences
  - Understand the customers’ preferences regarding products, services, costs and communication styles. This ensures our solutions align with their expectations.
Design
- Plug In Our Services & Solutions
  - Integrate our relevant services and solutions based on the insights gathered during the discovery phase.
- Create Product Assortments
  - Develop tailored and customized product assortments that meet the customers’ specific needs and preferences.
Proposal
- Outline Services & Solutions
  - Provide a detailed description of the services and solutions we propose, explaining how they address the specific customers’ needs.
- Quote
  - Present a pricing quote for the proposed services and solutions, ensuring cost transparency.
- Terms
  - Outline the terms of agreement, including delivery timelines, payment schedules and all other important conditions.
Onboarding
- New Client Paperwork
  - Complete all necessary paperwork to officially bring the customer on board and ensure compliance with legal and regulatory requirements.
- Finalize Terms
  - Confirm and finalize the agreed-upon terms to ensure both parties are aligned.
- Intiate Services & Solutions
  - Begin implementing the agreed-upon services and solutions to set the stage for a successful partnership.
Procedures
- Implement Processes
  - Put into action the specific processes and systems outlined in the proposal to ensure smooth operation.
- Assign In-House Responsibilities
  - Designation of responsibilities to our team members for managing various aspects of the services provided to the customer.
Monitor
- Review Metrics Per Defined Schedule
  - Regularly assess key performance metrics according to a predetermined schedule to evaluate the effectiveness of our solutions.
- Direct Responses Per Review
  - Adjust our approach based on the results of the reviews, addressing any issues or opportunities for improvement.
Report
- Communicate Program Status
  - Provide regular updates to the customer about the status of the program, highlighting successes and areas for attention.
- Propose Adjustments as Needed
  - Suggest any necessary changes or improvements based on the ongoing assessments to ensure the customer continues to receive maximum value from our services.
Partnership
- Ongoing Discovery
  - Continuous inquiries designed to enhance the program and add additional value.
- Regular Interactions
  - Frequent check-ins and exchanges to further build and strengthen the business relationship.

Our Customers

Who We Work With

Industries Our Customers Are In

Oil & Gas
E-Commerce
Food & Beverage
Explosives & Hazardous Materials
Cosmetics
Construction
Varying Specialties Manufacturing

We provide results to a wide variety of customers across virtually all industries. Our customers represent multinational publicly traded companies, Fortune 500 private companies and industry leaders spanning many sectors.

These companies value our approach and rely on us to keep their business running. The proof being reflected in our extremely low attrition rate. We don’t lose customers.

“We were looking for a packaging company that would help us find the right packaging for our products. After having worked with two other packaging companies, all of which were not able to assist us, Performance Packaging found the perfect box and insert foam for our product. Their customer support is amazing, with staff being very friendly, patient and accommodating.

Great supplies at a very competitive rate! I appreciate the sample option, which allowed me to tweak the sizes each time and find the perfect box/foam insert to fit the whole range of products manufactured by our company. Plus, I always received my boxes and supplies in a timely manner.”
— Kay Hornung